Wooley's Shipping Policy
Order Processing Time
All orders placed will be processed and shipped within 1-3 business days. We are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes. Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
Wooley's Return Policy:
We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.
Items must be in brand new condition and customer is responsible for shipping. Please feel free to contact us directly regarding sizes or styles before placing your order as we are more than happy to assist you with any questions.
Items must be returned within 14 days from the date your items are delivered. DISCOUNTED/ SALE ITEMS ARE FINAL SALE.
Please email firstname.lastname@example.org to request the return.
Please note, returns may take 2-3 business days to process from the date of arrival. When returning, please securely pack and seal returned items with the invoice included in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves. Wooley's does not provide shipping labels for returns. Original invoice must be included in your return packages.
*Original condition: Items that have NOT been worn, altered or washed with all original tags attached.
Please send returns to:
54274 N. Circle Dr.
Idyllwild, CA 92549
wooleys.com gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.
Purchases - When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information. For the information we collect, we are PCI compliant.
Non-Purchases - There may be instances when you are not making a purchase wooleys.com and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or receive a gift from wooleys.com.
Personal Shopping Account - If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es).
We may combine the information we collect from you with information we receive about you from other sources, such as address update services.
INFORMATION WE COLLECT AUTOMATICALLY
We may collect other types of personal information such as demographic data on our customer records. See below for information about how to request to have your information deleted.
Cookies also help us:
Determine which features and tools you use
Remember which items you've placed in your shopping bag
Enable you to check out faster if you've created an account with us
We may combine the information we collect through cookies and with other information we have collected from you or information from other sources.
USE OF INFORMATION
DISCLOSURE OF INFORMATION
OUR EMAIL PROGRAM
If you have agreed to receive marketing emails from us, we might send emails to you about your transactions. You may still receive marketing text messages if you have opted in to receive them.
ACCESS, CORRECTION & DELETION
We respect your right to access and correct your personal information. You may access your personal information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.
If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us using the contact information detailed in the “Contact Us” section below.
YOUR CALIFORNIA PRIVACY RIGHTS (CALIFORNIA RESIDENTS)
California residents have the right to request once per calendar year a list of the companies with which we may share personal information for the third parties’ direct marketing purposes and a list of the categories of such personal information shared. California residents may make this request by filling out and submitting this web form or by calling 1-844-901-1870. If emailing, please include "California Privacy Request - Right To Know" in the first line of the description and your California mailing or street address.
If you are a California resident, you also have the right to access, or to request that we delete, any Personal Information we have collected about you, and inquire about our collection, sale and disclosure of your Personal Information.
Your exercise of these rights will have no adverse effect on the price and quality of our services.
California residents may request further information about compliance with California law and to make a request under California law by e-mailing email@example.com. Please include "California Privacy Rights Request" in the first line of the description and your California mailing or street address. Please do not include any attachments.
We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Sites. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
USE BY NON-US RESIDENTS
The Site is operated in the United States under United States law. We do not intentionally offer goods and services to individuals outside of the United States. If you reside in another country, please be aware that any information you provide to us will be collected and stored in the United States or other countries that may have data privacy laws that are less protective than the laws where you reside.
RIGHT TO LODGE COMPLAINTS
We are transparent about the ways in which we collect and use personal information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
If you have questions and/or require more information, do not hesitate to contact us (firstname.lastname@example.org)